Shipping policy

1. SHIPPING

1.1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification once your order has shipped.

1.2. Shipping Methods
All products are made in Ukraine and shipped worldwide via EMS, UkrPoshta or Nova Poshta. Shipping costs are determined by the destination country, with delivery times varying accordingly.

Estimated delivery times for international orders via Nova Poshta are:

• Europe — 3–5 days
• Canada — 10–15 days
• Asia — 7–10 days
• USA — 10–15 days

We provide free delivery across Ukraine via Nova Poshta or UkrPoshta. As soon as your order is shipped, we will send an email to your provided address with your tracking number.

Please note that we do not ship orders to Autonomous Republic of Crimea, russia, or belarus.

1.3. Import Duties & Taxes
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. AYA VOICE is not responsible for these charges if they are applied and are your responsibility as the customer.

1.4. Shipping Confirmation & Tracking
Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 24 hours for the tracking information to become available.

1.5. Delayed Orders
If you haven’t received your order within 14 days of receiving the shipping confirmation email, please contact us at hello@ayavoice.com with your name and order number, and we’ll investigate the issue.

2. RETURNS

2.1. Return Eligibility
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

2.2. Return Process
To initiate a return, contact us at hello@ayavoice.com within 14 days of receiving your order.

2.3. Defective or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue.

2.4. Discounted Items
Please note that we do offer refunds or exchanges for items purchased with a discount.

2.5. Return Shipping Costs
Customers are responsible for the return shipping costs, unless the item is defective, damaged, or sent in error.

2.6. Refund Process
Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

2.7. Refundable Fees
Please note that original shipping fees (the cost of delivery to the customer) are non-refundable, unless the item is defective, damaged, or sent in error. If a return is made for reasons unrelated to a fault or error on our part, the refund will only cover the cost of the item itself.

FOP Yersak Yaroslav Stanislavovych